frequently asked questions

BUYING

The furniture on hausmodern is usually used, and comes from someone like you who appreciates high quality modern and/or mid-century modern brands! In some cases, the furniture has been refurbished by hausmodern to bring it back to its original glory. Sometimes we list new items available at great discounts.

Either way, we want to give you the opportunity to own beautiful modern furniture, without the excessive price tag.

Far too much furniture ends up as waste in landfill. We help people whose modern furniture no longer fits their space or décor, and help beautiful pieces find a new owner.

Yes, we use Stripe to handle all online payments. Stripe is the same ecommerce system trusted by Shopify, Target, Uber, Spotify, and many more.

Yes, this is possible with some of our sellers. Others prefer to sell online only. We leave it to our sellers to decide what works best for them.

In general there are two ways to arrange a viewing.

Reserve view: You pay a small and 100% refundable deposit – usually $50 to $100 – and arrange a viewing appointment. This means the item is reserved for you and cannot be sold to someone else until you had a chance to view and make your final decision.

Open view: some sellers will offer an approx. 2 hour viewing window, often over the weekend, for buyers who wish to view without making an appointment. The item is not reserved for you, and could be sold online before the open view.

Please use the chat button on your screen to ask us any questions about an item, or email us at support [at] hausmodern.ca

Just press the “add to cart” button on the product page, and then “view cart” and “proceed to checkout”.

Any issues, please use the chat button on your screen to ask us a question, or email us at support [at] hausmodern.ca

Once you reach the checkout page, you’ll see a text link prompt, “Have a coupon?” Follow the instructions to enter your coupon code, and press “Apply Coupon”.

Your order total should now be updated.

Any issues, please use the chat button on your screen to ask us a question, or email us at support [at] hausmodern.ca

As a general rule, hausmodern delivery drivers will not disassemble for pick up, or assemble items on delivery. This is to avoid any unintentional damage to the item.

The only assembly services we provide are attaching legs to tables, chairs and sofas, and clipping together sofa sectional pieces.

DELIVERIES

We will get in touch via email within 24 hours, usually less.  

We will offer you a number of alternative day/time slots and ask you to mark all those that work with your schedule.

We will contact the seller with the same selection of dates, and choose the earliest available slot based on your availability and our delivery team’s schedule.

Please use the chat button on your screen to ask us any questions, or email us at support [at] hausmodern.ca

We aim to keep it as simple as possible, and charge a flat-fee for deliveries anywhere in Metro Vancouver under three categories: small, medium, and large.

The delivery fee is per delivery, not per item. For example, if you have ordered four chairs to the same address at the same time, you will still be charged the same flat-fee.

Small ($49)
Headboards, Accent Chairs, Armchairs, Benches, Dining Chairs, Office Chairs, Ottomans / Footstools, Stools, Rugs, Mirrors, Other Décor, Pillows, Wall Art, Ceiling Lamps, Floor Lamps, Table Lamps, Wall Lamps, Chest / Trunks, Nightstands, Coffee Tables, Side Tables.

Medium ($85)
Dining sets, Cribs, Daybeds, Full beds, King beds, Queen beds, Twin Beds, Nursing Chairs, Recliners, 2 Piece Sectionals, 2 Seater Sofas, 3 Seater Sofas, Chaise Lounge, Futons, Loveseats, Bookcases, Dressers, Media Storage, Shelves, Sideboards / Credenzas, Changing Tables, Desks, Dining Tables.

Large ($135)
Loft and Bunk Beds, 3+ Piece Sectionals, Sofa Beds, Armoires / Wardrobes, Wall Units.

We try to keep costs low and avoid being late by making deliveries on evenings and weekends when possible.

Our regular delivery times are as follows:

Monday to Friday: 8am – 9pm
Saturday: 8am – 9pm
Sunday: 9am – 9pm

If you cannot receive a delivery during the day/time slots offered to you, please use the chat button on your screen to ask us any questions, or email us at support [at] hausmodern.ca

Delivery appointments are usually carried out around 3-4 days following a purchase, depending on buyer and seller availability.

We will work with you until we figure out something that fits your schedule!

We deliver throughout Metro Vancouver, which we define as the postcodes on this map.

We do not delivery to any of the islands, via any roads that are not suitable for a two wheel drive vehicle, or any addresses that are only accessible via a Forest Service Road.

Right now, we can only consider deliveries outside Metro Vancouver on a case-by-case basis. If you live outside of our service zone, the delivery fee would be standard rate + $2 per extra kilometer.

Please use the chat button on your screen to ask us any questions, or email us at support [at] hausmodern.ca

Yes, a free pick-up option is available for most items on hausmodern. Please ask for a discount coupon to zero the delivery cost during the checkout process.

Please use the chat button on your screen to ask for a coupon, or email us at support [at] hausmodern.ca

Yes, go ahead!

Please contact us via email at support [at] hausmodern.ca with any new address or additional information, and we will update your order.  

Use the same email address that you used when ordering the item, and we will find it in our system, and confirm the changes with you.

If it is 24 hours before your delivery window, you can reschedule by sending an email to support [at] hausmodern.ca

If your delivery is within 24 hours of your delivery window, you can still reschedule but will need to pay an additional $25 delivery reschedule fee.

If you need to cancel a delivery within 24 hours of your delivery window, you will be charged half the delivery fee on your order, the other half will be refunded to you.

If you are in this situation, please let us know as soon as possible by emailing us at support [at] hausmodern.ca

SELLING

Yes! hausmodern is here to take the hassle out of selling used modern furniture.

We can help you with everything from deciding how much to sell your furniture for, to taking care of listing and advertising, to pick-up, delivery, and collecting payment.

Get in touch via our sell my furniture form to start the process!

You list for free! There are no upfront costs to list your item on hausmodern. 

Our model is commission-based, so we only get paid if we sell your item.

Our commission rate varies from 20% to 30% depending on the item. You will have the chance to review our suggested commission rate before accepting and listing the item.

Once your item is sold, we take our commission directly from the sale price, and transfer the remaining balance to you.

On hausmodern, you always set the price. But in order to ensure we offer high quality items to our buyers, we currently only accept items priced $149 or more.

There is no maximum price limit.

At hausmodern, we’re big fans of high quality used modern furniture. We believe this kind of furniture holds its value well, and will bring joy in someone’s home for years to come.

In order to ensure we offer high quality items to our buyers, we currently only accept items from the following brands / stores, plus select mid-century modern replicas or originals.

West Elm, EQ3, CB2, Crate & Barrel, Eternity Modern, Pottery Barn, Structube, Article, Union Wood Co, Full House Modern, Moes, BoConcept, Blue Dot, Gus Modern, Restoration Hardware, Room & Board, Knoll, Design Within Reach, Design House, Parliament Interiors, Banana Lab, Kozai Modern, Inspiration Furniture, Mobler, Spencer Interiors, Kavuus, Inform Interiors, Rove Concepts, Herman Miller, etc.

This is not an exhaustive list!

If you have a high quality item of used modern furniture, please get in touch via our sell my furniture form.

Alternatively, you can use the chat button on your screen to ask us a question, or email us at support [at] hausmodern.ca

Good question! There a number of factors that influence the price you can expect to sell an item for. We will be happy to review the item you submit for sale and give you a suggested price. You always get to decide the price.

As a general rule of thumb, you can think about pricing used modern furniture at somewhere between 40% and 60% of the original retail price. Condition, style, availability, and other factors that are unique to your item play a large part in determining the right price.

Time is another important factor. The longer you have to sell the item, as a general rule, the more you will be able to sell it for. If you are in a rush, you might have to discount the price in order to sell it quickly.

It’s up to you! We leave it to you to decide how things work best for your situation. We can support an online only sales model, a reserve view model where buyers pay a small deposit to reserve and view an item, or open views (no deposit).

We will discuss with you before listing an item how we can help you best.

Please use the chat button on your screen to ask us any questions, or email us at support [at] hausmodern.ca

Great! Now is a good time to ensure your item is thoroughly clean and ready for collection. Our delivery team will contact you within 24 hours of the sale to arrange pick-up.

We will offer you a number of alternative day/time slots and ask you to mark all those that work with your schedule.

We will contact the buyer with the same selection of dates, and choose the earliest available slot based on your availability and our delivery team’s schedule.

As a general rule, hausmodern delivery drivers will not disassemble for pick up, or assemble it on delivery. This is to avoid any unintentional damage to the item.

The only disassembly services we provide are removing legs from tables, chairs and sofas, and unclipping sofa sectional pieces.

No. Please do not disassemble your item. You risk damaging it, and the buyer may not want to accept the item any longer.

An exception is carefully removing drawers and shelves where possible.

Approximately 2 business days after your item has been picked up and delivered. As soon as the delivery is made, we will register the sale as complete and begin payment processing.

hausmodern send you funds via e-transfer, so that you can immediately accept the money into your account! No carrying cash around, and no waiting around for cheques to clear.

We offer buyers free and instant returns at the point of delivery. This means they have to decide if they want to return an item before we complete delivery. Once delivery is complete, returns are not accepted.

If a buyer chooses not to accept the item on delivery, we will return the item to you and continue to work hard to find another buyer.

No. hausmodern does not currently offer storage services. We can, however, collect your furniture from a storage unit if required, so long as you meet us at the location.

In addition to sharing with our existing audience of modern furniture fans, hausmodern uses a number of online and offline advertising and marketing channels to help you sell your item.

These include managing online listings, paid advertising across Facebook and Google, email marketing, and partnerships with local businesses that have customers looking for furniture.

hausmodern works with delivery partners who specialize in furniture delivery. They are experts in wrapping, protecting, securing and transporting furniture.

In the unlikely case of damage during transportation, our delivery partners have insurance that will pay you for the sale price of your item

RETURNS

So long as we have not delivered your item, you may cancel your purchase at any time and receive a full refund.

Please send an email to support [at] hausmodern.ca with your order details, so that we can process your refund. We will get in touch to confirm within 48 hours of receiving your email.

Sometimes things just don’t work out once you seem them in your home. That’s why we offer a free and easy instant return on any item, for any reason.

This means you can shop online safe in the knowledge that if it doesn’t work, you don’t have to live with it forever!

When we deliver your item you will be asked if you want to return it.

If you decide you don’t want to keep the item, simply tell us and we will take the item back with us and provide you with a full refund for the value of the product.

The delivery fee is non-refundable.

You must tell us you want to return the item before we leave your property.

You cannot notify us of a return via email, chat, phone, or text. 

Once we have completed delivery, we do not accept returns.

You will receive a refund on the same card you used to make your purchase. Our payment provider Stripe submits refunds to your bank immediately. Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up on your bank account.

Please see our full Returns Policy, and get in touch if you have any questions. We’ve tried to keep the language simple, but we’re happy to answer anything that comes up.

Please contact us via the information at the bottom of this page, or the chat button in the bottom left corner of your screen, if you need further support.

ACCOUNT

If you can’t sign into your account, it might mean that you’re not entering your email correctly, or you may have forgotten your password. Usually computers don’t make mistakes, but that could be happening too.

First, double-check your log-in credentials and make sure you’re entering your information correctly. If you cannot remember your password, please click on ‘Forgot password’ to reset your password.

If none of this works, please use the chat button on your screen to ask us any questions, or email us at support [at] hausmodern.ca

Get in touch so we can help figure this out.

If you want to update your contact information, you must notify us by sending an email to support [at] hausmodern.ca

We will get in touch to confirm within 48 hours of receiving your email to confirm that we’ve updated your contact information and/or address.

If you want to delete your account, You must notify us by sending an email to support [at] hausmodern.ca

We will get in touch to confirm within 48 hours of receiving your email to confirm that we have deleted your account.

We’re sorry you’ve experienced a problem on hausmodern, and really appreciate you taking the time to let us know so that we can improve things.

Please let us know by sending an email to support [at] hausmodern.ca

Contact us

604-202-5296

support [at] hausmodern.ca

825 Tenth Street
New Westminster, BC