frequently asked questions
BUYING
The furniture on hausmodern is usually used, and comes from someone like you who appreciates high quality modern and/or mid-century modern furniture! In most cases, the furniture has been refurbished by hausmodern to bring it back to its original glory. Occasionally we list new items available at great discounts.
Either way, we want to give you the opportunity to own beautiful furniture, without the excessive price tag.
Far too much furniture ends up as waste in landfill. We help people whose modern or MCM furniture no longer fits their space or décor, and help beautiful pieces find a new owner.
Yes, we use Stripe to handle all online payments. Stripe is the same ecommerce system trusted by Shopify, Target, Uber, Spotify, and many more.
Yes!
Please get in touch to schedule an appointment to visit our workshop.
Please use the chat button on your screen to ask us any questions about an item, or email us at support [at] hausmodern.ca
Just press the “add to cart” button on the product page, and then “view cart” and “proceed to checkout”.
Or, you can pay by e-transfer to: jon [at] hausmodern.ca
Any issues, please use the chat button on your screen to ask us a question, or email us at support [at] hausmodern.ca
Once you reach the checkout page, you’ll see a text link prompt, “Have a coupon?” Follow the instructions to enter your coupon code, and press “Apply Coupon”.
Your order total should now be updated.
Any issues, please use the chat button on your screen to ask us a question, or email us at support [at] hausmodern.ca
As a general rule, hausmodern delivery drivers will not disassemble for pick up, or assemble items on delivery. This is to avoid any unintentional damage to the item.
The only assembly services we provide are attaching legs to tables, chairs and sofas, and clipping together sofa sectional pieces.
DELIVERIES
We will get in touch via email within 24 hours, usually less.
We will offer you a number of alternative day/time slots and ask you to mark all those that work with your schedule.
We will contact the seller with the same selection of dates, and choose the earliest available slot based on your availability and our delivery team’s schedule.
Please use the chat button on your screen to ask us any questions, or email us at support [at] hausmodern.ca
We aim to keep it as simple as possible, and charge a flat-fee for deliveries anywhere in Metro Vancouver under three categories: small, medium, and large.
The delivery fee is per delivery, not per item. For example, if you have ordered four chairs to the same address at the same time, you will still be charged the same flat-fee.
Small ($49)
Headboards, Accent Chairs, Armchairs, Benches, Dining Chairs, Office Chairs, Ottomans / Footstools, Stools, Rugs, Mirrors, Other Décor, Pillows, Wall Art, Ceiling Lamps, Floor Lamps, Table Lamps, Wall Lamps, Chest / Trunks, Nightstands, Coffee Tables, Side Tables.
Medium ($85)
Dining sets, Cribs, Daybeds, Full beds, King beds, Queen beds, Twin Beds, Nursing Chairs, Recliners, 2 Piece Sectionals, 2 Seater Sofas, 3 Seater Sofas, Chaise Lounge, Futons, Loveseats, Bookcases, Dressers, Media Storage, Shelves, Sideboards / Credenzas, Changing Tables, Desks, Dining Tables.
Large ($135)
Loft and Bunk Beds, 3+ Piece Sectionals, Sofa Beds, Armoires / Wardrobes, Wall Units.
We try to keep costs low and avoid being late by making deliveries on evenings and weekends when possible.
Our regular delivery times are as follows:
Monday to Friday: 8am – 9pm
Saturday: 8am – 9pm
Sunday: 9am – 9pm
If you cannot receive a delivery during the day/time slots offered to you, please use the chat button on your screen to ask us any questions, or email us at support [at] hausmodern.ca
Delivery appointments are usually carried out around 3-4 days following a purchase, depending on buyer and seller availability.
We will work with you until we figure out something that fits your schedule!
We deliver throughout Metro Vancouver, which we define as the postcodes on this map.
We do not delivery to any of the islands, via any roads that are not suitable for a two wheel drive vehicle, or any addresses that are only accessible via a Forest Service Road.
Right now, we can only consider deliveries outside Metro Vancouver on a case-by-case basis. If you live outside of our service zone, the delivery fee would be standard rate + $2 per extra kilometer.
Please use the chat button on your screen to ask us any questions, or email us at support [at] hausmodern.ca
Yes, a free pick-up option is available for most items on hausmodern. Please ask for a discount coupon to zero the delivery cost during the checkout process.
Please use the chat button on your screen to ask for a coupon, or email us at support [at] hausmodern.ca
Yes, go ahead!
Please contact us via email at support [at] hausmodern.ca with any new address or additional information, and we will update your order.
Use the same email address that you used when ordering the item, and we will find it in our system, and confirm the changes with you.
If it is 24 hours before your delivery window, you can reschedule by sending an email to support [at] hausmodern.ca
If your delivery is within 24 hours of your delivery window, you can still reschedule but will need to pay an additional $25 delivery reschedule fee.
If you need to cancel a delivery within 24 hours of your delivery window, you will be charged half the delivery fee on your order, the other half will be refunded to you.
If you are in this situation, please let us know as soon as possible by emailing us at support [at] hausmodern.ca
RETURNS
So long as we have not delivered your item, you may cancel your purchase at any time and receive a full refund.
Please send an email to support [at] hausmodern.ca with your order details, so that we can process your refund. We will get in touch to confirm within 48 hours of receiving your email.
Sometimes things just don’t work out once you seem them in your home. That’s why we offer a free and easy 48 hour return on any item, for any reason.
This means you can shop online safe in the knowledge that if it doesn’t work, you don’t have to live with it forever!
If you decide you don’t want to keep the item, simply email us within 48 hours and we will accept the item back and provide you with a full refund for the value of the product.
The delivery fee, and credit card fee (3% if applicable) are non-refundable.
You will receive a refund on the same card you used to make your purchase. Our payment provider Stripe submits refunds to your bank immediately. Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up on your bank account.
Please see our full Returns Policy, and get in touch if you have any questions. We’ve tried to keep the language simple, but we’re happy to answer anything that comes up.
Please contact us via the information at the bottom of this page, or the chat button in the bottom left corner of your screen, if you need further support.
ACCOUNT
If you can’t sign into your account, it might mean that you’re not entering your email correctly, or you may have forgotten your password. Usually computers don’t make mistakes, but that could be happening too.
First, double-check your log-in credentials and make sure you’re entering your information correctly. If you cannot remember your password, please click on ‘Forgot password’ to reset your password.
If none of this works, please use the chat button on your screen to ask us any questions, or email us at support [at] hausmodern.ca
Get in touch so we can help figure this out.
If you want to update your contact information, you must notify us by sending an email to support [at] hausmodern.ca
We will get in touch to confirm within 48 hours of receiving your email to confirm that we’ve updated your contact information and/or address.
If you want to delete your account, You must notify us by sending an email to support [at] hausmodern.ca
We will get in touch to confirm within 48 hours of receiving your email to confirm that we have deleted your account.
We’re sorry you’ve experienced a problem on hausmodern, and really appreciate you taking the time to let us know so that we can improve things.
Please let us know by sending an email to support [at] hausmodern.ca
